Shipping policy

SHIPPING POLICY — LEVIATHAN CLUB

At Leviathan Club, we aim to deliver your order as quickly as possible while maintaining the highest quality standards.

Order Processing Time

All orders are processed within 1–5 business days (excluding weekends and holidays).

Once your order ships, you will receive a confirmation email with tracking information.

During high-volume periods (new releases, promotions, holidays), processing times may be slightly extended.

Estimated Shipping Times

Shipping times vary depending on your location and carrier:

• Quebec & Ontario: 1–3 business days
• Rest of Canada: 2–6 business days
• International Orders: 5–15 business days (customs delays may apply)

Shipping times are estimates and are not guaranteed.

Shipping Fees

Shipping costs are calculated at checkout based on your location and order details.

Free shipping promotions may be offered during special events or limited-time campaigns.

Order Tracking

Once your order ships, you will receive a tracking number by email to monitor your delivery in real time.

Please allow 24–48 hours for tracking updates to appear, as carriers may take time to refresh tracking information.

Lost, Delayed, or Stolen Packages

Leviathan Club is not responsible for shipping delays caused by carriers, weather conditions, customs processing, or incorrect shipping information.

If your tracking shows “delivered” but you have not received your package, please:

• Check around your property and delivery area (front door, back door, mailbox, safe location, etc.)
• Verify with household members, neighbors, reception, or building concierge
• Note that some carriers may mark a package as delivered before final delivery. Please wait 24 hours before taking further action

If your package is still missing after 24 hours, you must contact the shipping carrier directly to open an investigation or claim.

If your package appears lost or significantly delayed, our support team can assist you with carrier information if needed.

Incorrect Shipping Address

Customers are responsible for ensuring their shipping address is correct at checkout.

If an order is returned due to an incorrect address:

• The customer is responsible for additional shipping fees
• Refunds (if applicable) will exclude shipping costs

Questions or Support

If you need assistance with your shipment, please contact our support team through our website.

Welcome to the Leviathan family 🖤🐉