Refund policy

RETURNS & EXCHANGES — LEVIATHAN

30-Day Return Window

You have 30 days from the date of delivery to request a return or exchange.

Eligibility Requirements

To be eligible for a return, your item must:

• Be unworn and unused
• Have original tags attached (if applicable)
• Be in the same condition as received

Items that do not meet these conditions may be refused.

⚠️ IMPORTANT — PLEASE READ ALL INSTRUCTIONS CAREFULLY ⚠️

To ensure your return or exchange is processed correctly, you MUST follow every step below.

If you do NOT clearly specify in the notes what you want (exchange or refund, size wanted, item wanted, etc.), your request will NOT be processed.

HOW TO START A RETURN OR EXCHANGE

1. Access Your Customer Portal

Go to our customer portal and enter the email used for your order.

Portal 

You will receive a login code by email that will allow you to access your orders.

2. Submit Your Return Request

Once logged in, select the item(s) you want to return.

You must then choose if you want:
• An Exchange
OR
• A Refund

3. IMPORTANT — LEAVE A NOTE

You MUST clearly specify in the notes exactly what you want.

Examples:
• “I need size Medium instead of Small”
• “I would like to exchange for Black”
• “Refund requested”

If no details are provided in the notes, your request will NOT be processed.

4. Return Label

Once your request is submitted, our team will create your return shipping label and send it to you by email.

Please print the label and securely pack your items before shipping them back.

5. Return Processing

Once we receive and inspect your items, we will confirm and process your return or exchange.

RETURN SHIPPING FEES

• Exchanges:
Return shipping is FREE. We cover the return label cost.

• Refunds:
The cost of the return shipping label will be deducted from your refund amount.

ADDITIONAL IMPORTANT INFORMATION

• Items must be returned unworn, unused, and in original condition.
• Please make sure all tags are still attached.
• Returns that do not meet our policy requirements may be refused.
• Processing times may vary during high-volume periods.

Non-Returnable Items

The following items cannot be returned or refunded:

• Boxers
• Gift cards

 Refunds

Once your return is received and inspected, we will notify you if your refund is approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since approval, please contact our support team.

Need Help?

For assistance, please contact our customer support team through our website.